Introduction
JF CRM enables authorized users to manage customer and business relationships, including contact information, notes, follow-ups, and communications.
This Privacy Policy explains what information we collect or process, how we use and protect it, when it may be shared, and the choices available to users.
Information We Collect
Depending on how you use JF CRM, we may collect or process:
- Account information: name, email address, phone number, login/authentication information, and account identification information.
- Customer and business information: customer name, phone number, email, address, company/organization name, notes, customer records, and communication or relationship information entered by authorized users.
- Device contacts: where contact-import or contact-management functionality is enabled, the App may access relevant contacts if you grant permission.
- Limited technical information: device type, operating system/version, App version, network-related information, security/authentication information, and necessary diagnostic information.
How We Use Information
We may use information to:
- Provide and maintain JF CRM.
- Create and manage accounts.
- Manage customer and business records.
- Maintain contact information.
- Organize customer relationships.
- Facilitate communication.
- Maintain security and prevent unauthorized access.
- Troubleshoot technical problems.
- Improve the App.
- Respond to support requests.
- Comply with applicable legal obligations.
SMS, Email and WhatsApp
JF CRM may allow users to communicate with customers through SMS, email, or WhatsApp. Information sent through these features is transmitted according to the user's instructions.
Where a third-party communication service is involved, that service may process the communication under its own terms and privacy policy.
Users are responsible for ensuring that communications comply with applicable laws and required customer consent or authorization.
Sharing of Information
We do not sell or rent personal information to third parties. Information may be shared:
- At the user's direction, including when communication features are used.
- With service providers acting on our behalf where necessary to operate the App.
- When required or permitted by law, including to protect legal rights, prevent fraud or abuse, investigate security incidents, or protect users or the public.
- As part of a merger, acquisition, restructuring, or sale of assets, subject to applicable law.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the technical architecture, safeguards may include access controls, authentication and authorization, secure data transmission, server-side security, administrative safeguards, and monitoring.
Data Retention
We retain information for as long as reasonably necessary to provide JF CRM, maintain accounts and CRM records, meet contractual obligations, resolve disputes, maintain security, and comply with legal or regulatory obligations.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate business needs.
Account and Data Deletion
Users may request deletion of their account and associated personal information through the available account-deletion mechanism or by contacting support@jforceglobal.com.
We may require reasonable verification of account ownership. Some information may be retained where required by law or necessary for legitimate security purposes, and will be retained only for the applicable purpose and period.
Customer Data Responsibilities
JF CRM users may enter information belonging to customers, prospects, employees, vendors, or other third parties.
The organization or individual using JF CRM is responsible for:
- Having an appropriate lawful basis or authorization to collect and use such information.
- Providing required privacy notices.
- Maintaining accurate records.
- Using information lawfully.
- Preventing unauthorized disclosure.
JFORCE does not determine the purposes for which an individual JF CRM customer uses information about their own customers.
Third-Party Services, Advertising and Payments
JF CRM does not currently intentionally integrate third-party analytics, advertising, or payment SDKs.
The App may interact with external services when users use SMS, email, or WhatsApp features; those services have their own terms and privacy policies.
Children's Privacy
JF CRM is designed primarily for business and professional use and is not directed toward children.
We do not knowingly seek to collect personal information from children for purposes unrelated to legitimate App functionality. Concerns may be reported to support@jforceglobal.com.
Changes to This Policy
We may update this Privacy Policy to reflect changes to JF CRM, new features, changes in applicable law, changes in data- processing practices, or security and operational improvements.
The updated policy will be made available online, and the “Last Updated” date will indicate the most recent revision.
Contact Us
For privacy questions, concerns, requests, or complaints, please contact us at the email above. We may request reasonable verification before processing certain privacy requests.